The following is from Community Action Northumberland (CAN News 10 December 2021).
Claim compensation for power cuts due to Storm Arwen
Storm Arwen brought extensive disruption to power supply to many parts of rural Northumberland, and you may be entitled to compensation if you experienced cuts to your power.
We have pulled together information on receiving compensation and how to claim on our website. The energy regulator Ofgem also provides information on how you can get compensation for supply problems to gas and electricity. Residents have three months to claim compensation.
You are entitled to compensation if you have been without power for a prolonged period of time.
You can apply for compensation by contacting your local network operator. They are different to your energy supplier. The majority of Northumberland is covered by Northern Powergrid, with an area from Wooler to Cornhill covered by Scottish Power Energy Network.
Northern Powergrid has advised it is best to claim by email where possible, sending receipts for expenses to StormArwen@northernpowergrid.com or call them on 0800 011 3332. If you are on the Priority Services Register they advise that there is no need to claim compensation, you will be automatically paid.
Scottish Power Energy Network has advised you do not need to get in touch to claim compensation, they will pay a goodwill payment before Christmas of £150 to every household affected, and then be in touch proactively to discuss the standard compensation and any additional costs incurred.
Full details of how to claim can be found on the CAN website